Verus FAQs
Find information about shipping, warranties, returns, and various other topics by reading our performance car parts FAQ. If you still have questions, simply contact us and we’ll get the answers you need quickly. Our engineers are expert problem solvers and we apply that mindset to the interactions we have with you. After all, we’re auto enthusiasts too and we think of our customers as part of our team.
We ship out of Indianapolis, Indiana, and most of our Midwestern and East Coast clients can expect their parts within 1-2 days. For domestic shipments, you can expect your part to arrive within one to five business days. Verus Engineering offers domestic and international shipping Monday through Friday via FedEx.
- Our shipping cutoff time is 1PM EST M-F.
- For overnight shipping, it is the Standard Overnight shipping with FedEx. If your order is placed on a Friday with Overnight Shipping it will not deliver until Monday. If you need your shipment to be delivered Priority Overnight, for a Saturday delivery, please contact us.
- We do not ship on weekends, if your order is place on the weekend it will ship out the beginning of the following week. Please reference the map for estimated FedEx delivery times.
Yes! We will send you an email with a dedicated tracking number every time you place an order with us. Please note, you must use a valid email address during checkout. FedEx will communicate tracking updates directly to that email. If you haven’t seen any notifications, be sure to check your spam or junk folders. Our shipping cutoff time is 1PM EST M-F. We do not ship on weekends, if your order is place on the weekend it will ship out the beginning of the following week.
Effective 3/3/2025, returns are accepted within 120 days of the purchase date. We ask that you return the item in its original packaging. If the item is not in its original packaging or is not in brand new condition, the refund amount will be adjusted to account for repacking costs. Please note:
- Return shipping is to be covered by the customer.
- A 15% restocking fee and the original shipping cost will be deducted from the refund amount.
- If the item is in stock and hasn’t shipped, we offer a refund minus a 4% processing fee.
- We do not accept returns on Racer Special items.
There is a minimum $10 fee for changing or updating the shipping address due to the time and resources required to do so. We will make every effort to facilitate the change but we cannot guarantee it will be updated in time. Please contact us immediately with any address changes.
Yes. All of our performance auto parts come with a 1-year limited warranty covering manufacturing defects. If you have a warranty issue or any questions regarding what is covered, please feel free to call, email, or fill out our contact form.
If items are missing from the shipment or the shipment is damaged in any way, we must be contacted within 30 days of the arrival of the product. If we are contacted after 30 days, the replacement parts will be covered by the customer or dealer.
Verus Engineering provides detailed, step-by-step installation instructions for all of our performance auto parts. You can even find videos when exploring parts in our shopping area. With that being said, installations should only be done by skilled individuals. If you need assistance, we can recommend certified installers to help with your project. Please note that Verus Engineering cannot be held responsible for any errors made during the installation process. It’s a good idea to review our complete terms and conditions before purchasing and installing our parts. If you have questions, feel free to send us an email, fill out our contact form, or simply call (317) 734-3854.
You can purchase directly from us! Our secure website has all our currents parts we make, along with dedicated customer service and shipping. We are also proud to partner with other distributors and dealers across the country if you’re looking for a supplier in your area.
As our name suggests, Verus Engineering is a company founded and staffed by engineers. We are problem solvers who can take an OEM component, analyze it, and improve it so it’s better suited for auto enthusiasts like us. We are well versed in processes like finite element analysis (FEA), thermodynamics, and computational fluid dynamics (CFD). Our engineering prowess is backed up with extensive experience as our team members have worked in the motorsports field, including for INDYCAR and NASCAR teams. We enjoy what we do and it shows in our products.
If you wish to be a brand ambassador for Verus Engineering, please fill out our Brand Ambassador Application and send us your pitch. We will assess every opportunity on a case-by-case basis, and will reach out if we think we’re a good fit together. If you would like a more in-depth sponsorship, please contact us directly at (317) 734-3854.
All parts manufactured and sold under the Verus Engineering name are designed and manufactured with the intent to increase vehicle off-road performance and are not intended for use on public streets. Due to the nature of racing, all variances in conditions and use cannot be foreseen, and therefore the safety of any person associated with the use of our products is out of our control and we cannot be held liable for said event or any product failures due to unforeseen events or improper use or abuse when using products manufactured or sold by Verus Engineering.
Modification of any vehicle by installing parts manufactured by Verus Engineering could alter the vehicle’s on-road performance in the event of a crash, resulting in bodily harm or property damage. In purchasing any item from Verus Engineering, the purchaser hereby assumes full responsibility for any property damage or personal injury that may occur while using products manufactured and sold by Verus Engineering. Verus Engineering will not take responsibility for personal injury or property damage arising from usage or failure of parts manufactured and/or sold by Verus Engineering.
Do not purchase or install any part manufactured or sold by Verus Engineering if you do not agree with the above terms, and that you do not feel competent in installing safely and correctly. Improper installation or manufacturing procedures of DIY components can lead to personal injury or death, or property damage; a qualified professional should install all products, only skilled individuals should complete all DIY parts. Verus Engineering reserves the right to change pricing, material specifications, or any other specifications associated with their products without prior notification.
Still have questions or concerns?
Verus Engineering is here to help. We back our innovative performance car parts with exceptional customer service. If you have shipping-related questions, be sure to check our FAQ. Otherwise, feel free to call, email, or fill out the form on this page. We respond to all inquiries in a prompt fashion.